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About the role
Who We Are
Tatcha is a skincare brand rooted in timeless Japanese wisdom, offering transformative yet kind-to-skin formulas that marry Japanese botanicals with clinical ingredients. Our formulation philosophy is informed by the Japanese concept hinou dokon, which means “skin-mind same root”—an acknowledgement of the powerful connection between the skin and the brain. Guided by the mission to care for people through their skin, Tatcha takes a holistic approach to skincare from concept to formulation to clinical evaluation, offering skincare rituals that benefit both skin and mind, while emphasizing the importance of mindfulness to skin health.
Job Summary
At Tatcha, our team is the heartbeat of everything we create. We believe the experience of working here should feel as considered and intentional as the products we make. We are looking for a Workplace Experience Coordinator who will serve as the face of our San Francisco office and a steward of the Tatcha brand for our employees every single day. This role brings our brand to life in our physical space, our connection to our employees and our moments of togetherness. This role will provide office coverage Tuesday and Wednesday from 8:30am-5pm, with occasional needs to be in more frequently to support events or meetings.
Key Responsibilities
Office Operations & Facilities
Serve as the first point of contact for all visitors and guests — creating a welcoming, on-brand, front-of-house experience
Support day-to-day office operations including visitor coordination, conference room scheduling, and reception coverage
Assist with vendor relationships, and coordination with building management and facilities as directed
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Help keep our office seating plan up to date and flag updates as needed for new hires
Ensure the workspace is always organized, stocked, and reflective of the Tatcha aesthetic
Order office supplies, snacks, beverages, and other consumables for all office locations
Assist with the employee lunch program, including vendor communication support and day-of coordination
Employee Experience & Culture
Assist in executing the annual employee engagement calendar — including in-person and virtual events that bring the Tatcha brand to life for our team
Support the planning and production of end-to-end internal events such as seasonal celebrations, brand heritage moments, wellness activations, team-building experiences, product launches for employees, and all-hands gatherings
Help coordinate logistics for remote-inclusive programming, ensuring distributed team members feel equally connected to Tatcha's culture
Support new employee onboarding by preparing workstations, coordinating welcome experiences, and serving as a warm and knowledgeable first point of contact
Communications & Brand Stewardship
Help draft internal communications related to office updates, events, and employee programs — written in Tatcha's warm, intentional brand voice
Provide on-the-ground support for All-Hands meetings in-person and virtually
Act as a culture champion: model and reinforce our values through every interaction, from how the office looks and feels to how events are curated
Who You Are
You are organized, enthusiastic, and genuinely enjoy creating experiences that make people feel seen and cared for. You are equally at home managing a vendor invoice and styling a welcome table. You take initiative, you sweat the details, and you know that a beautiful, well-run environment does not happen by accident. You are able to blend the warmth of a front-of-house host, the precision of an office operations pro, and the creativity of an internal events producer.
Able to create a welcoming environment for guests and visitors, with a friendly and professional demeanor
Strong attention to detail and ability to juggle multiple tasks and deadlines with support and direction from a manager
Organized and able to maintain physical spaces, track office supplies, and assist with day-to-day office operations
Clear and professional communicator in both writing and conversation
A proactive, can-do approach to problem-solving — able to flag issues and suggest solutions when they arise
Interest in brand and company culture, with eagerness to help bring both to life through team programming and office environment
A collaborative team player who works well with others and is comfortable coordinating across different teams and functions
Adaptable and eager to learn, with the ability to stay positive and productive when shifting between different tasks throughout the day
Qualifications
1–3+ years of experience in office coordination, reception, workplace experience, executive assistance, HR or a related role
Experience planning or supporting events, both in-person and virtual, with an eye for detail and quality
Proficiency with Google Suite (Docs, Sheets, Calendar) and/or Microsoft Office
Able to occasionally lift and move equipment up to 50lbs
Familiarity with HRIS or workplace management tools is a plus
Experience in a consumer brand, beauty, hospitality, or lifestyle company is a plus
The Details
The expected base pay range for this position is $28.00 to $30.00 per hour. The exact base pay is determined by various factors including experience, skills, education, geographic location, and budget.
This position is also eligible for participation in the company discretionary bonus plan based on personal performance and company results. Tatcha offers a competitive benefits package to eligible employees, including medical insurance, dental insurance, vision insurance, life insurance, accident insurance, critical illness insurance, disability insurance, retirement savings plans and company match, paid family leave, education-related programs, paid time off, and paid holidays. #LI-BH1 Tatcha is committed to inclusion and belonging to drive its business results and create a better future for all employees, global consumers, partners, and communities. If you are an individual with a disability and need an accommodation in order to apply for a job listing, please contact us at careers@tatcha.com .
Applicants and employees are protected from discrimination under Federal law. The Protected Veterans or Individuals with Disabilities AAP narratives are available for inspection by any employee or applicant for employment during normal business hours at establishment by appointment.
Equal Opportunity Employer/Protected Veterans/Individuals with Disability.
Protect yourself against fraud and identity theft. It is always recommended to apply to our open positions directly via our career page located at www.tactcha.com/careers. Tatcha will never ask applicants for their financial or banking information prior to hire. If you have questions, please reach out to us directly at careers@tatcha.com .
Note: This job description is not exhaustive and may be amended to include other duties as assigned by the management team.
Washington