OperationsFull-time
Trust & Risk Operations Analyst
BR
ClassPassposted today
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About the role
At Playlist, life's richest moments happen when people step away from screens to move, connect, explore, and play. We're building the definitive platform for intentional living, connecting people with inspiring experiences in fitness, wellness, and beyond. With popular brands like Mindbody and ClassPass, Playlist empowers businesses and individuals, making it effortless for aspirations to become actions. Join us in reshaping technology's role to foster meaningful, real-world connections.
ClassPass offers thousands of fitness and wellness experiences worldwide, helping people lead active, balanced lifestyles. Our platform makes discovering and enjoying activities simple, personalized, and joyful—whether it's fitness classes, self-care sessions, a healthy lunch, or a new adventure. Join us in shaping healthier, more vibrant communities around the globe.
The role you’ll play
As a Field Account Manager, you’ll be the face of ClassPass in your region—building strong relationships with our most valuable partners and turning every touchpoint into an opportunity for deeper collaboration. This role is ideal for someone who thrives in the field, loves connecting with people in real time, and knows how to spot growth potential from across the room. You’ll balance thoughtful strategy with high-energy execution, moving fluidly between your home market and other high-opportunity cities in your region.
Own and grow a portfolio of top-tier fitness and wellness partners through strategic upselling and retention initiatives
Spend at least 70% of your time in the field, including frequent travel to other markets in your region
Conduct regular in-person visits, drop-ins, and meetings to deepen relationships and drive results
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Stay in the loop
Use a blend of field and inside sales tactics to stay connected, from phone and email to social and beyond
Proactively surface partner pain points and position ClassPass solutions that drive mutual value
Build a strong local presence in your fitness and wellness community—you’re the go-to for what’s new and what’s next
Exceed monthly upsell and engagement goals by thinking creatively and acting with urgency
Delegate transactional casework to support teams while keeping your partners feeling prioritized and supported
Travel Expectations
Travel will account for approximately 70–80% of your time, including a mix of local day trips and extended multi-night travel.
Travel will primarily be regional but may occasionally extend outside the assigned territory based on business needs.
Trips may involve overnight stays and varying schedules depending on customer and coverage requirements.
Travel will be conducted by car and/or flight, requiring a high level of flexibility to maximize customer engagement and territory coverage.
The experience you bring
2+ years of full-cycle B2B sales or account management experience, including field sales
Consistent track record of hitting or exceeding quota and performance goals
Strong negotiation skills with a solutions-first approach
Deep knowledge of your regional fitness and wellness market, with active professional connections
Confidence navigating both cold outreach and warm relationship-building across channels
Ability to identify and attend networking events that strengthen local brand presence
Comfort using Salesforce, Salesloft, and Microsoft tools to manage pipeline and partner success
Pay Transparency
It is Playlist’s intent to pay all Team Members competitive wages and salaries that are motivational, fair, and equitable. The goal of Playlist’s compensation program is to be transparent, attract potential employees, meet the needs of all current employees, and encourage Team Members to stay with our organization.
Actual compensation packages are based on several factors that are unique to each candidate, including but not limited to skill set, depth of experience, certifications, and specific work location.
The base salary range for this position in the United States is CA$67,350 to CA$89,800. The total compensation package for this position may also include performance bonuses, benefits, and/or other applicable incentive compensation plans.
Have we piqued your curiosity?
Sound like the role for you? We’d love to hear from you! Even if you’re not 100% sure about potential fit, we still encourage you to apply. We’re looking for the right person, not the perfect series of checkboxes.
The Company is an Equal Opportunity Employer. We highly value diversity at our company and encourage people of all different backgrounds, experiences, abilities and perspectives to apply. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or other protected characteristics.
By entering your email and phone number and submitting your application, you consent to receive emails, calls and SMS about your application and other roles at The Company, including by auto-dialer. Message and data rates may apply. Opt-out or text STOP to cancel at any time. If you are a California resident or reside outside the United States then by submitting your application you confirm that you have read, understood, agree and - where applicable - grant your prior, free, informed and express consent for the processing of your personal information, including sensitive personal information, as described in our California Applicant Privacy Notice or International Applicant Privacy Notice (as applicable).
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