Customer Success Manager

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MINIMUM QUALIFICATIONS AND REQUIREMENTS:

Bachelor’s Degree or equivalent work experience

Fluent in French required, German, is a big plus!

Three (3) years of relevant work experience in customer success, sales, or account management

Ability to quickly learn the Mindbody platform and translate that knowledge to specific customer needs

Demonstrated ability to foster, develop, and work in cross-functional relationships with a spirit of teamwork and a focus on the delivery of positive customer outcomes

Excellent communication skills, both verbal and written, with the ability to communicate in a clear, concise and understandable manner

Demonstrated ability to respond to questions in groups and one-on-one consultative settings

Ability to handle challenging customer conversations skillfully and tactfully

Excellent time management and organisational skills, ability to prioritise and use time effectively and efficiently

Strong reporting skills with the ability to not only gather the appropriate data but also glean insights to improve the performance of the Customer Success team and our customers

Demonstrated ability to work in ambiguous and changing environments

Have we piqued your curiosity?

Sound like the role for you? We’d love to hear from you! Even if you’re not 100% sure about potential fit, we still encourage you to apply. We’re looking for the right person, not the perfect series of checkboxes.

The Company is an Equal Opportunity Employer. We highly value diversity at our company and encourage people of all different backgrounds, experiences, abilities and perspectives to apply. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or other protected characteristics.

By entering your email and phone number and submitting your application, you consent to receive emails, calls and SMS about your application and other roles at The Company, including by auto-dialer. Message and data rates may apply. Opt-out or text STOP to cancel at any time. If you are a California resident or reside outside the United States then by submitting your application you confirm that you have read, understood, agree and - where applicable - grant your prior, free, informed and express consent for the processing of your personal information, including sensitive personal information, as described in our California Applicant Privacy Notice or International Applicant Privacy Notice (as applicable).

Note: This description outlines key responsibilities but isn’t intended to cover every task or duty. Additional responsibilities may be assigned as needed to support the team and business goals.

VP of Marketing (B2B)

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