Manager, Technical Account Management

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Bachelor’s Degree or equivalent experience

Five (5) years of related work experience in account management, especially in the areas of customer service, sales and education/training

Three (3) years of previous strategic, high-level management and leadership experience

Three (3) years of management experience within Professional Services, Technical Account Management or Consulting firm account management

Experience in business application consulting and experience and knowledge of B2B and B2C software

Demonstrated ability in working with, establishing, and expanding global delivery

Demonstrated ability in identifying, developing and delivering on capacity and revenue optimization and resource utilization efficiency planning

Excellent communication skills, both verbal and written, with the ability to communicate in a clear, concise and understanding manner to a variety of audiences

Strong technical skills including data analysis, technical support, and cloud software implementations

Ability to quickly learn new technologies and be flexible in a fast-paced environment

Demonstrated ability to continuously identify areas for improvement and proactively develops effective approaches to achieve goals

Advanced knowledge of or the ability to quickly learn the Mindbody teams and functions and a proven ability to work cross-functionally

Excellent time management and organizational skills, ability to prioritize and use time effectively and efficiently

PRINCIPAL DUTIES AND RESPONSIBILITIES:

Based on company and departmental goals, develop and consciously evolve functional objectives to steer technical account management activities to align with those drivers and goals, including, but are not limited to maximizing and management of resource utilization, improved globalization ofprocesses and practice in partnership with other Strategic Accounts global leaders, expansion of delivery and revenue while maintaining a high level of customer satisfaction

Consistently and proactively engage customers to ensure that technical account management support, training, and services, effectively drives product adoption and customer loyalty

Guide a team through training and growth along with design, development, and execution of customer centered consultative practices and processes that drive value and demonstrate a deep understanding of client business objectives, and best practices

Ensure coordination between cross-functional teams involved in the customer experience

Provide a feedback loop of relevant information to improve lead quality and handoffs from Sales to Strategic Accounts

Monitor the voice of the customer and overall satisfaction as it relates to the TAM experience, make adjustments to meet and exceed expectations, and resolve escalated customer issues, as needed

Partner with People and Culture to lead and support team members in areas of selection, promotion, compensation, development and employee relations

Monitor customer adoption of Mindbody software and provide product development teams with an understanding of client overall business needs as it relates to Mindbody products

Execute on strategy, as well as motivate, coach and empower direct reports to meet and exceed onboarding goals and KPIs

Accountable for regularly providing timely and consistent feedback to direct reports and completing performance appraisals and acting as a resource and coach for continued professional development.

All other duties as assigned

*Typical work hours 12PM - 8PM* Have we piqued your curiosity?

Sound like the role for you? We’d love to hear from you! Even if you’re not 100% sure about potential fit, we still encourage you to apply. We’re looking for the right person, not the perfect series of checkboxes.

The Company is an Equal Opportunity Employer. We highly value diversity at our company and encourage people of all different backgrounds, experiences, abilities and perspectives to apply. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or other protected characteristics.

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Field Account Executive - Portland, OR

US