Regional Learning & Quality Manager

Opens Thrive Market’s application page in a new tab.

The two functions are intentionally paired. Training effectiveness is measured by quality outcomes; quality gaps drive the training agenda. The Regional L&Q Manager operates across up to four fulfillment centers with regular site presence, sets network-wide standards, and surfaces systemic issues before they compound. This role suits someone equally comfortable building a curriculum and conducting a quality audit — and who sees both as one system.

RESPONSIBILITIES

Learning & Development

Develop and execute a comprehensive learning strategy across assigned fulfillment centers.

Design and standardize onboarding, certification, cross-training, and leadership development programs.

Partner with site-based trainers and Operations leaders to drive consistent program execution without direct authority over training staff.

Identify skill gaps in partnership with Operations leadership and develop targeted training solutions.

Ensure all training materials, SOPs, and work instructions remain current and aligned with operational requirements.

Maintain training compliance records and certification matrices.

Measure and report training effectiveness through operational and employee performance metrics.

Support leadership development programs for Supervisors, Managers, and emerging leaders.

Quality Management

Directly lead and develop a distributed Quality organization across up to four sites, including site Quality Managers, team leads, and associates.

Own hiring, performance management, and career development for all direct reports within the Quality function.

Own and maintain quality standards across all assigned facilities.

Develop, implement, and continuously improve Quality Management System (QMS) processes.

Conduct regular quality audits and ensure readiness for customer and regulatory audits.

Analyze quality performance metrics to identify trends, root causes, and corrective actions.

Lead continuous improvement initiatives focused on accuracy, productivity, inventory integrity, and customer satisfaction.

Partner with site leadership teams to reduce defects and improve operational performance.

Establish standardized quality reporting and KPI tracking across the network.

Leadership & Program Management

Lead and develop a geographically distributed team, setting clear expectations and building Quality Manager capability across all sites.

Partner with Operations, Human Resources, Facilities, and Leadership teams to drive operational excellence.

Lead network-wide standardization initiatives and best practice implementation.

Conduct regular site visits to evaluate performance and provide coaching and support.

Develop annual strategic plans and departmental goals aligned with company objectives.

Prepare and present performance updates, recommendations, and improvement plans to senior leadership.

Manage multiple priorities and projects across geographically dispersed facilities.

REQUIRED QUALIFICATIONS

Bachelor's degree in Business, Operations Management, Education, Engineering, or a related field, or equivalent professional experience.

5+ years of leadership experience within e-commerce fulfillment, high-volume distribution, manufacturing, or logistics environments.

3+ years managing Learning, Quality, Operational Excellence, or Continuous Improvement programs.

2+ years of direct people management experience, including leading managers or multi-site teams.

Experience supporting multiple sites or large-scale operations.

Experience with Quality Management Systems (QMS), audits, process improvement, and corrective action planning.

Strong analytical skills with the ability to interpret data and drive operational improvements.

Demonstrated ability to influence and drive outcomes without direct authority over all contributing resources.

Excellent communication, presentation, and leadership skills.

Proficiency with Microsoft Office Suite and reporting tools.

Ability to travel up to 50%.

PREFERRED QUALIFICATIONS

Six Sigma Green Belt or Black Belt

Lean Certification

Certified Professional in Talent Development (CPTD)

Experience supporting startup operations or rapid-growth organizations.

SUCCESS METRICS

Training Compliance & Certification Completion

New Hire and New Leader Ramp-Up Effectiveness

Leadership Development Participation & Readiness

Quality Defect Reduction

Inventory Accuracy

Customer Quality Performance Metrics

Audit Compliance Scores

Continuous Improvement Project Completion

Standardization Across Sites

Quality Manager Performance & Readiness

Quality Team Retention & Development

PHYSICAL REQUIREMENTS

Ability to travel regularly between fulfillment centers.

Ability to walk warehouse floors and participate in operational audits and inspections.

Ability to occasionally lift up to 25 pounds.

Ability to work flexible schedules as business needs require.

BELONG TO A BETTER COMPANY

Comprehensive health benefits (medical, dental, vision, life, and disability)

Competitive pay + equity

401k match

Multiple work schedules available

Opportunities for advancement. We have programs that will start you on a path and train you along the way

Coverage for Life Coaching & Therapy Sessions on our holistic mental health and well-being platform

Free Thrive Market membership and discount on private-label products

Casual atmosphere and great people to work with

We're a community of more than 1 Million + members who are united by a singular belief: It should be easy to find better products, support better brands, make better choices, and build a better world in the process.

At Thrive Market, we believe in building a diverse, inclusive, and authentic c

Area Manager II - (Shift 1)

Wilkes Barre, PA