OperationsFull-time
Senior Strategy & Operations Manager, Customer Success
New York, NY
GlossGeniusposted 2d ago
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About the role
About GlossGenius
GlossGenius is the AI-powered system behind the world's most meaningful appointments, helping 120,000+ service businesses earn more revenue and free up time for the work they love. Our agentic workforce gets more clients in the door, grows profit per appointment, and keeps clients coming back — doing the jobs owners never had time for and couldn't justify hiring to fill. Businesses on GlossGenius process billions in annual payment volume, and see 65% more revenue using GlossGenius Payments by growing ticket size, rebooking clients at checkout, and saving on processing fees.
About the Role
GlossGenius is building a team of high-impact generalists who tackle the company's most important problems regardless of function. As a Strategy and Operations Manager, you'll be aligned to a functional department — Marketing, Sales, Customer Experience, or another area of the business — and work directly with leadership to turn strategic priorities into operational reality. The problems you work on won't be fully defined when you get them. That's the point.
This isn't a role with a fixed scope. You'll test new acquisition channels, build AI-powered systems that scale team capacity, identify operational gaps, and own high-impact projects from concept through launch. The expectation is that you move fast, build things that work, and keep raising the bar on what the function can do.
You must be commutable to our NYC headquarters. We default to being in-office 3–4 days per week with required attendance on Tuesdays and Thursdays. You will report to a functional leader depending on team alignment at time of hire.
What You'll Do
Drive growth initiatives across your aligned function by testing and validating new acquisition channels, retention strategies, and operational experiments, and translating what works into scalable programs
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New York, NY
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Design and deploy AI-powered workflows and tools that multiply team capacity, identifying where automation eliminates low-judgment work and redirects time toward higher-impact problems
Identify operational gaps and inefficiencies within your function and get hands-on solving them, owning the work from diagnosis through execution rather than handing off to someone else to implement
Translate strategic priorities into concrete action plans, taking ownership of high-impact cross-functional projects from concept through launch
Build the analytical infrastructure that tracks what's working, including clean experiment design, performance reporting, and the data story that informs what to do next
What We're Looking For
5+ years of professional experience with a track record of driving results, ideally with background in consulting, investment banking, or a high-growth technology company where you owned complex, ambiguous work rather than executing against a defined brief
Already built AI-powered systems that changed how a team or function operates, not just used AI tools to move faster on individual tasks, with real examples of workflows you've shipped that are still running
Comfortable operating without a fully defined problem or playbook, defaulting to action, forming a hypothesis, and iterating based on what the work reveals rather than waiting for clarity before starting
Strong analytical foundation, including the ability to design clean experiments, interpret data, and translate findings into clear strategic recommendations
Proven ability to drive alignment and influence across functions without direct authority, comfortable working with senior leaders and holding your own in ambiguous, high-stakes conversations
Benefits & Perks
Flexible PTO
Competitive health & dental insurance options, with premiums partially covered by GG
Fertility and adoption benefits via Carrot and Kindbody
Generous, fully-paid parental leave policy
401k benefit — employees are eligible to contribute starting day 1 of employment
Professional Development — employees receive a yearly stipend for approved learning and educational-related expenses
Pre-tax commuter benefits
Dependent Care FSA
Home office support
Team Bonding opportunities — as a distributed team, being able to build meaningful bonds both virtually and in person is incredibly important to us! We are constantly evaluating how we accomplish this and currently, teams are given opportunities to gather in person throughout the year
The starting base salary for this role in New York is between $140,000-$180,000 + target equity + benefits. The base salary offered is dependent upon many factors including skills, experience, location, and education. The base pay range is subject to change and may be modified in the future. Additionally, this role is currently eligible to participate in GlossGenius's equity plan as well as a range of health & wellbeing, retirement savings, and other benefits within our total rewards offering.
At GlossGenius, we celebrate our differences and are committed to creating a workplace where all employees feel supported and empowered to do their best work. We believe this benefits not only our employees but our product, customers, and community as well. GlossGenius is proud to be an Equal Opportunity and Affirmative Action Employer. Personal Information: Notice at Collection for Employees and Applicants
Agency Submissions If a resume or applicant is submitted to GlossGenius by a third party without a signed search agreement in place, it will become the property of GlossGenius and no fee will be paid, irrespective of whether the candidate is hired.
GlossGenius may use automated tools, including artificial intelligence and machine learning systems (AI Tools), to assist in evaluating applicants’ qualifications and fitness for the position. These AI Tools may be used alongside human review during one or more stages of the recruiting process, including application screening, skills assessments, and interviewing. No final hiring decision will be made solely by AI Tools without human oversight.
Hybrid New York City or San Francisco
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New York, NY
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