UnclassifiedFull-time
Senior Product Specialist - Customer Onboarding
Hyderabad
Zenotiposted 6d ago
View role
Loading…
About the role
Zenoti provides an all-in-one, cloud-based software solution for the beauty and wellness industry. Our solution allows users to seamlessly manage every aspect of the business in a comprehensive mobile solution: online appointment bookings, POS, CRM, employee management, inventory management, built-in marketing programs and more. Zenoti helps clients streamline their systems and reduce costs, while simultaneously improving customer retention and spending. Our platform is engineered for reliability and scale and harnesses the power of enterprise-level technology for businesses of all sizes
Zenoti powers more than 30,000 salons, spas, medspas and fitness studios in over 50 countries. This includes a vast portfolio of global brands, such as European Wax Center, Hand & Stone, Massage Heights, Rush Hair & Beauty, Sono Bello, Profile by Sanford, Hair Cuttery, CorePower Yoga and TONI&GUY.
Our recent accomplishments include surpassing a $1 billion unicorn valuation, being named Next Tech Titan by GeekWire, raising an $80 million investment from TPG, ranking as the 316th fastest-growing company in North America on Deloitte’s 2020 Technology Fast 500™. We are also proud to be recognized as a Great Place to Work CertifiedTM for 2021-2022 as this reaffirms our commitment to empowering people to feel good and find their greatness. To learn more about Zenoti visit: https://www.zenoti.com
What's the Opportunity?
We are looking for Product Support Consultants to join our support team to help our customers use Zenoti effectively to run their business. This team works 24x7x365 and so our consultants have to work at times when our customers need help. Applicants to this role will need to be flexible since their shift assignment will be based on the needs of our customers. Once assigned to a shift, we will work with you to ensure your hours are consistent over a long time horizon such that you can ensure a healthy life with good work-life balance.
Keep looking
Hyderabad
View role
Jobs for you
Create a free account and SOCELLE ranks the whole board to your profile — your discipline, location, and specialties. Upload your résumé and we build the profile for you. It’s private: your current employer never sees you looking, and the operators hiring here can find you.
For employers
See what this market pays and who is competing for customer success talent on SOCELLE.
Ready to apply?
This role is posted by Zenoti. Applying takes you straight to their careers page in a new tab — SOCELLE surfaces the opening; the employer runs the hire.
Opens Zenoti’s application page in a new tab.
Not ready to apply? Let this employer know you’re interested.
Stay in the loop
What Will I be doing?
Work with customers to help them solve issues they have with using Zenoti
Own customer reported issues and see problems through to resolution
Consult with customers to ensure their business operations run effectively on Zenoti
Follow all defined processes in the team when working on issues
Be part of the ticketing system and handle the client reported issues.
Be proud of what you work on, obsess about the quality of the work you produce
Influence the direction of the product by providing feedback about challenges customers have with using our product
What Skills do I need?
Minimum of 4+ years in a customer-facing, English-speaking service role requiring frequent customer engagement; candidates supporting hospitality or retail backgrounds are strongly preferred.
Experience running a Point-of-Sale or reservations system
Experience as L2/L3 support agen supporting complex software applications t is highly desired. Proven experience handling complex customer issues and escalations beyond front-line (L1) support.
A technology-centric background supporting software solutions with demonstrated curiosity and self-learning
Ability to listen to customer/support specialist requests and quickly develop a plan of action to address the issue
Self-management, proactive and detail oriented. Strong time management and organizational skills.
Availability to Work in Day or night shifts
Can work in a fast paced, ever changing, start-up environment
Why Zenoti?
Be part of an innovative company that is revolutionizing the wellness and beauty industry.
Work with a dynamic and diverse team that values collaboration, creativity, and growth.
Opportunity to lead impactful projects and help shape the global success of Zenoti’s platform.
Attractive compensation.
Zenoti provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Manchester
Hyderabad
View role
The market around this role
The real demand for this discipline, how Zenoti is hiring right now, and the intelligence moving in its space — straight from the SOCELLE live board and Intelligence reports.
21roles
No prior reading — no change stated
10companies
No prior reading — no change stated
12locations
No prior reading — no change stated
5%
No prior reading — no change stated
Aggregated across every live, non-expired SOCELLE listing in this discipline at render time.
Most active in Seattle, WA (4 roles).
Hiring is easing — 29 open roles.
Hiring mostly for Customer success (8 openings).
See all roles at ZenotiSOCELLE intelligence connected to Zenoti.