Senior Product Specialist - Customer Onboarding

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Configure Zenoti to meet customer business scenarios

Identify risks based on current product capabilities; define and implement mitigation plans

Address customer issues and concerns in a timely fashion to ensure customer satisfaction

In this customer-facing role, you will need to align working hours to overlap customer timezone to build customer relationships and satisfaction by providing exceptional and timely service.

Stay up-to-date with product knowledge, business flow, sales process, and market dynamics.

To be successful in this role, you must be able to demonstrate that you have deep subject matter expertise in the product and a keen technical understanding of the product, all the integration points, and enterprise scenarios.

Maintain complete documentation and follow organizational processes to ensure successful implementation of Zenoti products.

Ensure the adherence to SLAs, and key metrics according to the organization’s goals and objectives

Coordinate with internal teams as needed to meet customer needs and requirements, while managing customer expectations.

What skills do I need?

3-7 years of experience in Implementation and support of Enterprise products

Open to work in the Night Shift(6PM to 1 AM)

Strong software exposure and ability to master product functionality, boil down complex requirements into coherent and viable product design and configure software solutions.

Strong verbal and written communication skills, especially in the areas of requirements and solution documentation.

Ability to manage and work across multiple projects.

Strong ability to demo/train and deliver excellent customer presentations.

Strong logical, analytical and problem-solving skills

Open to travel on short notice to customer locations when required

Good to have knowledge of Web Design using HTML, JavaScript

Good understanding of MS Office, JIRA, Basecamp applications

Ability to learn new skills and operate in a fast-paced and changing environment.

Experience in the wellness/spa industry a plus.

Eagerness to learn about the opportunities and challenges driving revenue in the health and wellness industry.

Why Zenoti?

Be part of an innovative company that is revolutionizing the wellness and beauty industry.

Work with a dynamic and diverse team that values collaboration, creativity, and growth.

Opportunity to lead impactful projects and help shape the global success of Zenoti’s platform.

Attractive compensation.

Medical coverage for yourself and your immediate family.

Access to regular yoga, meditation, breathwork, and stress management sessions. We also include your family in benefit awareness initiatives.

Regular social activities, and opportunities to give back through social work and community initiatives.

Zenoti provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

(P2) Project Manager

Manchester