Senior Director, People Operations

About the role

The opportunity

Ro is a direct-to-patient healthcare company with a mission of helping patients achieve their health goals by delivering the easiest, most effective care possible. Ro is the only company to offer nationwide telehealth, labs, and pharmacy services. This is enabled by Ro's vertically integrated platform that helps patients achieve their goals through a convenient, end-to-end healthcare experience spanning from diagnosis, to delivery of medication, to ongoing care. Since 2017, Ro has helped millions of patients in nearly every single county in the United States, including 99% of primary care deserts.   Ro is consistently recognized as a top workplace in Health Care, in New York, and for Women and Parents—earning more than 20 honors from Fortune, Great Place to Work, and PEOPLE since 2021. In 2025 alone, we ranked top 5 among medium workplaces in Health Care and New York, and top 50 nationwide.

As Senior Director, People Operations, you will lead and scale the systems, programs, and operational infrastructure that power an exceptional employee experience at Ro. You will oversee the core systems and services foundation of the People function—including HR systems, people analytics, benefits and leave administration, compliance, employee lifecycle operations, and employee services—ensuring they are efficient, scalable, and aligned with business and employee needs.

You’ll partner closely with leaders across People, Finance, IT, Legal, and the broader business, serving as both a strategic and operational thought partner. Reporting to the SVP, People, this role will play a critical role in enabling Ro’s continued growth through scalable systems, data-driven decision making, operational excellence, and a high-quality employee experience. In addition to overseeing the systems and processes that support employees, you will help shape how workforce data and insights are leveraged to improve organizational effectiveness, inform leadership decisions, and guide People strategy.

This role is ideal for a leader who combines systems thinking with strong execution and thrives in fast-paced, evolving environments. As a technology-forward company, Ro employees have high expectations for intuitive systems, seamless experiences, and high-quality support. You bring a passion for improving how work gets done through scalable processes, modern technology, automation, and AI-enabled solutions that create efficient, consumer-grade employee experiences. You will play a key role in shaping the future of People Operations at Ro, building scalable workflows, self-service capabilities, and intelligent systems that enable both employees and the business to operate more effectively.