OperationsFull-time
Vendor Service and Operations Manager
London
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posted todayvia Celonis careers
About the role
Celonis is the global leader in Process Intelligence and the pioneer of Process Mining technology. As one of the world’s fastest-growing enterprise SaaS companies, we are changemakers pushing the boundaries of what’s possible. We invest heavily in advanced AI capabilities—specifically our Process Intelligence Graph—to turn data insights into immediate business action. We believe there is a massive opportunity to unlock global productivity and sustainability by placing intelligence at the core of every business process. Join our mission to make processes work for people, companies, and the planet.
The Role:
As a Value Consultant ( Value Engineer) you are spearheading our mission of data-driven business transformation with our customers and prospects pushing the envelope in solving business-critical problems driven with our AI Process Intelligent Platform. You will work in partnership with the Celonis Sales Team and have full responsibility for the end-to-end value journey of our customers. You are our customers' trusted advisor and help them achieve their strategic goals and realize significant value using the Celonis Platform. In collaboration with our services and tech partners, you will drive measurable business impact across various processes and industries and accelerate the adoption of our platform. You will blend deep process and industry expertise with a proven consulting skill set with strong AI and analytical skills at the forefront of one of the fastest-growing tech companies worldwide.
What you will do:
- Identify & Frame Value (Win Accounts): Work closely with the Sales team to define the account strategy and pitch corporate prospects. Translate high-level business needs across key sectors (Manufacturing, Retail, Finance, Supply Chain) into critical AI and process-mining use cases, building the tailored business cases, technical demos, and Proof-of-Value projects needed to win new accounts.
- Realize Value (Execute & Deliver Impact): Govern and drive the execution of the business-critical implementation plan defined in the framing stage. Collaborate directly with delivery teams and the customer’s in-house services to ensure solutions (leveraging SaaS, Python, or generative AI) are effectively deployed, tracking and unlocking maximum operational value and ROI for senior leadership.
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London
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- Scale Value (Grow Accounts): Drive account growth, adoption, and renewals by embedding Celonis as a strategic transformation platform. Oversee multidisciplinary account teams to manage project scopes and timelines, aligning continuously with Sales to identify expansion roadmaps and effectively communicate results directly to C-level executives. Ensure CIO and C-level business alignment and sponsorship.
Native-level Spanish proficiency is required for this role. Candidates must be able to lead customer workshops, conduct executive presentations, and manage stakeholder interactions in Spanish.
The qualifications you need:
- +4 years of experience leading technical pre-sales, delivery projects, including defining AI roadmaps, building compelling ROI/TCO critical business cases and prototyping of machine learning and generative AI solutions as well as ensuring health and expansion within the customer journey.
- Domain/Industry Expertise: experience of the supply chain domain across sectors (Manufacturing, Consumer, Retail, Services and Resources) with the ability to translate high-level business needs into specific business critical AI use cases.
- AI, Data, Analytics: Fundamentals of data scientist, how to create meaningful use cases for generative AI for business, understanding of generative AI techniques like RAG, few shot learning, prompt engineering, multi-agent orchestration, multimodal understanding, or fine-tuning that are used to build high-impact use cases like intelligent chatbots and automated text processors. Good knowledge of Business Software / SaaS applications (e.g. SAP, Oracle, ), experience with implementing RPA and/or BI Tools and/or building Dashboards.
- Knowledge of one of followings: Python and common ML libraries (such as LangChain, pandas, pydantic, sklearn, PyTorch) as well as data engineering tools and technologies. SQL is a must.
- Process Improvement & Value Realization: Experience in identifying and projecting value use cases and operative impact for business improvement in the different domains and deploying ways of measurement results ensuring ROI.
- Project and Executive Stakeholder Management: Experience in planning and managing project scopes, expectations and timelines is a plus. You will oversee a multidisciplinary team within the account team that will be at different parts of the value journey.
- Excellence in preparing and communicating roadmaps and results to stakeholders and c-level, both internally and externally.
- Degree: In Technology & Management, Industrial/Business Engineering, Business Informatics, Computer Science, Mathematics, or equivalent work experience preferred.
- Native-level or near-native Spanish language skills (written and spoken), with the ability to confidently engage Spanish-speaking customers, facilitate workshops, and present to executive stakeholders.
What Celonis can offer you:
Pioneer Innovation: Work with the global leader in Process Mining and the Process Intelligence Graph to shape the future of AI-driven business operations.
Ownership from Day 1: Every full-time "Celonaut" is an owner, receiving Restricted Stock Units (RSUs) and merit-based refresh grants.
Unrivaled Family Support: Benefit from our inclusive parental leave policy—24 weeks of fully paid leave for primary carers and 12 weeks for supporting carers, available from your first day of employment.
Work-Life Integration: Enjoy Unlimited PTO (in applicable regions) and generous PTO globally, as well as a flexible hybrid work model that balances remote focus with vibrant office collaboration.
Continuous Growth: Elevate your skills through our 70-20-10 learning framework, mentorship programs, and access to a dedicated learning platform.
Holistic Well-being: Prioritize your health with subsidized Wellhub memberships, mental health counseling, and dedicated "Wellness Weeks" that prioritize work/life balance.
Drive Sustainability: Participate in annual Impact Days, where you receive paid time off to volunteer for community and environmental causes with your local office, or virtually.
Global Inclusion & Belonging: Find community through our Inclusion Think Tank and participate in our annual Inclusion Days, ensuring every voice is heard and valued.
Value-Driven Impact: Join a mission-led organization where our core values—Live for Customer Value, The Best Team Wins, We Own It, and Earth Is Our Future—drive every decision.
About Us:
Celonis makes processes work — for people, companies, and the planet. Powered by process mining and AI, the Celonis Process Intelligence Platform integrates process data and business context to create a living digital twin of business operations. We enable thousands of companies worldwide to understand how their business actually runs and, together with their partners, build intelligent solutions that transform and continuously improve the way they operate — unlocking billions in value. Celonis is headquartered in Munich, Germany, and New York City, USA, with more than 20 offices worldwide.
Get familiar with the Celonis Process Intelligence Platform by watching this video .
Celonis Inclusion Statement:
At Celonis, we believe our people make us who we are and that “The Best Team Wins”. We know that the best teams are made up of people who bring different perspectives to the table. And when everyone feels included, able to speak up and knows their voice is heard - that's when creativity and innovation happen.
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