Customer successFull-time
Product & Customer Support Agent
Costa Rica
Zenotiposted 1d ago
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posted 13d agovia Zenoti careers
About the role
Zenoti provides an all-in-one, cloud-based software solution for the beauty and wellness industry. Our solution allows users to seamlessly manage every aspect of the business in a comprehensive mobile solution: online appointment bookings, POS, CRM, employee management, inventory management, built-in marketing programs and more. Zenoti helps clients streamline their systems and reduce costs, while simultaneously improving customer retention and spending. Our platform is engineered for reliability and scale and harnesses the power of enterprise-level technology for businesses of all sizes
Zenoti powers more than 30,000 salons, spas, medspas and fitness studios in over 50 countries. This includes a vast portfolio of global brands, such as European Wax Center, Hand & Stone, Massage Heights, Rush Hair & Beauty, Sono Bello, Profile by Sanford, Hair Cuttery, CorePower Yoga and TONI&GUY.
Our recent accomplishments include surpassing a $1 billion unicorn valuation, being named Next Tech Titan by GeekWire, raising an $80 million investment from TPG, ranking as the 316th fastest-growing company in North America on Deloitte’s 2020 Technology Fast 500™. We are also proud to be recognized as a Great Place to Work CertifiedTM for 2021-2022 as this reaffirms our commitment to empowering people to feel good and find their greatness. To learn more about Zenoti visit: https://www.zenoti.com
What will I be doing?
Develop and articulate a clear vision and strategic direction for our data products. Work closely with senior management to ensure alignment with the organization’s overall objectives and the specific needs of our customers.
Oversee the technical design and architectural decisions for building scalable and efficient data products. Ensure products are designed to leverage our data assets effectively.
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Costa Rica
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Stay in the loop
Implement data governance frameworks and establish data quality and consistency standards across Data Lake and other platforms. Ensure compliance with data security and privacy standards.
Facilitate collaboration across engineering, data science, and business teams. Translate business needs into technical specifications and ensure that developed solutions meet these specifications.
Conduct user research to gather insights into user needs and pain points. Use this information to guide product development and prioritize features that deliver significant value to users.
Define and monitor key performance indicators for data products to evaluate success and identify opportunities for improvement.
Write detailed functional specifications and collaborate with engineering teams to deliver features release after release.
What skills do I need?
8+ years of work experience as a Product manager in Reporting and Analytics areas of the product
Working knowledge of current analytical technologies, data warehouse design and business intelligence best practices
Excellent analytical, problem-solving, and strategic thinking skills.
Effective communication skills, capable of explaining complex data concepts to non-technical stakeholders.
A good understanding of mobile, web and cloud technology space
Bachelor’s degree in Computer Science, Information Systems, or a related field. A Master’s degree is preferred.
Why Zenoti?
Be part of an innovative company that is revolutionizing the wellness and beauty industry.
Work with a dynamic and diverse team that values collaboration, creativity, and growth.
Opportunity to lead impactful projects and help shape the global success of Zenoti’s platform.
Attractive compensation.
Medical coverage for yourself and your immediate family.
Access to regular yoga, meditation, breathwork, and stress management sessions. We also include your family in benefit awareness initiatives.
Regular social activities, and opportunities to give back through social work and community initiatives.
Zenoti provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Hyderabad
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Manchester
The market around this role
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Aggregated across every live, non-expired SOCELLE listing in this discipline at render time.
Most active in New York, NY (3 roles).
Hiring is easing — 29 open roles.
Hiring mostly for Customer success (8 openings).
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