Customer successFull-time
Product & Customer Support Agent
Costa Rica
Zenotiposted 1d ago
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About the role
Zenoti provides an all-in-one, cloud-based software solution for the beauty and wellness industry. Our solution allows users to seamlessly manage every aspect of the business in a comprehensive mobile solution: online appointment bookings, POS, CRM, employee management, inventory management, built-in marketing programs and more. Zenoti helps clients streamline their systems and reduce costs, while simultaneously improving customer retention and spending. Our platform is engineered for reliability and scale and harnesses the power of enterprise-level technology for businesses of all sizes
Zenoti powers more than 30,000 salons, spas, medspas and fitness studios in over 50 countries. This includes a vast portfolio of global brands, such as European Wax Center, Hand & Stone, Massage Heights, Rush Hair & Beauty, Sono Bello, Profile by Sanford, Hair Cuttery, CorePower Yoga and TONI&GUY.
Our recent accomplishments include surpassing a $1 billion unicorn valuation, being named Next Tech Titan by GeekWire, raising an $80 million investment from TPG, ranking as the 316th fastest-growing company in North America on Deloitte’s 2020 Technology Fast 500™. We are also proud to be recognized as a Great Place to Work CertifiedTM for 2021-2022 as this reaffirms our commitment to empowering people to feel good and find their greatness. To learn more about Zenoti visit: https://www.zenoti.com
What's the opportunity?
As a product manager you will be responsible for defining market requirements and packaging the features into product releases. You will interact with development leads, product architects, product managers and key customers. A strong technical background is required. Job duties include gathering requirements from existing and potential customers, writing functional requirements documents, building agile product backlogs, and managing the delivery of amazing Zenoti features release after release.
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Costa Rica
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Your job will require you to work through the entire product cycle as the advocate for end-users and customers. Join our team to do the best work of your career.
What skills and experiences do I need?
Excellent communication and presentation skills, including presenting to customers and senior executives
Excellent problem-solving skills, and ability to come up recommendations using data
Good interpersonal skills, ability to work in teams with a results-oriented attitude
Can deal with ambiguity and break complex and vaguely defined problems into a clear and actionable set of steps
Proven ability to influence cross-functional teams
Ability to strike the right balance between developing a high-level understanding of the business and market requirements, and developing detailed specs needed for execution
Must have a good understanding of mobile, web and cloud technology space
Has 8+ years of work experience in a Product Manager or Technical Product Manager role
Technical or engineering background required. MBA from a premier management institute desired.
Why Zenoti?
Be part of an innovative company that is revolutionizing the wellness and beauty industry.
Work with a dynamic and diverse team that values collaboration, creativity, and growth.
Opportunity to lead impactful projects and help shape the global success of Zenoti’s platform.
Attractive compensation.
Medical coverage for yourself and your immediate family.
Access to regular yoga, meditation, breathwork, and stress management sessions. We also include your family in benefit awareness initiatives.
Regular social activities, and opportunities to give back through social work and community initiatives.
Zenoti provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Hyderabad
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Manchester
The market around this role
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Aggregated across every live, non-expired SOCELLE listing in this discipline at render time.
Most active in New York, NY (3 roles).
Hiring is easing — 29 open roles.
Hiring mostly for Customer success (8 openings).
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