(P1) Senior Product Support Specialist (French Bilingual)

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What Will I be doing?

Receive inbound help requests from customers via the primary channels of phone call, chat, and email.

Own customer reported issues and see problems through to resolution; be an advocate for our customers and their needs.

Consult with customers to ensure their business operations run effectively on Zenoti

Demonstrate the ability to research, document, and prioritize customer issues, leveraging internal tools and escalation teams as necessary, as well as prioritizing and managing time effectively in a fast-paced environment;

Raise issues to higher levels of support as needed; be able to identify when you need help to solve an issue

Be a trusted advisor to our customers on issues related to Zenoti products and experience in a way that results in high customer satisfaction;

Develop and maintain technical expertise in assigned areas of product functionality and utilize that expertise effectively to help customers;

Provide peer mentorship to team members

Create knowledge base materials dedicated towards operational efficiency, while also empowering and enabling the greater support community.

Be proud of what you work on, obsess about the quality of the work you produce.

Influence the direction of the product by providing feedback about challenges customers have with using our product.

What Skills do I need?

Minimum 3 years in a public-facing, English and French speaking service position requiring frequent customer engagement; the ideal candidate will come from a hospitality or retail background

Experience running a Point-of-Sale or reservations system

Tenaciousness and perseverance

A technology-centric background with demonstrated curiosity and self-learning

Zenoti provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Senior Product Specialist - Customer Onboarding

Hyderabad